Shipping Within the United States
JonRocket.com generally ships orders the same or next business day. Some orders, especially special requests, large orders, and orders including motors or out-of-stock (extended processing time) items, may take longer. We will email you to inform you of any delays in shipping your order.
If you need to receive your order by a specific date, please order as early as possible to ensure delivery by that date.
We usually ship using USPS, but other methods are used when appropriate.
We offer free shipping for orders of $50 or more (not including shipping or taxes). For orders totaling less than $50 , we charge a fixed shipping and handling fee of $9.95 per order.
Express shipping is available in the US for an additional shipping fee which is based on the actual cost for us to ship your order by USPS Priority Mail Express.
Currently, our web site is unable to calculate this cost.
If you wish for your order to be shipped by Priority Mail Express, please note in the comments at checkout that you wish to have the order shipped by Priority Mail Express. Or Contact Us immediately after you place the order to let us know your wishes.
We will send you a PayPal invoice for the extra shipping charge. You may pay the invoice with a credit card or your PayPal account. Once the invoice and order have been paid, we will process and ship your order by Express mail.
We will do our best to process the order and deliver it to the post office as early as possible. But, please understand that we cannot guarantee that your Priority Mail Express shipment will arrive when you expect it. The extra shipping fee for Priority Mail Express is not refundable.
Note, some items, such as motors or products containing liquids, cannot be shipped by Priority or Express Mail.
Motors may only be shipped to the US and all orders containing motors ship only by "Surface Mail."
Shipping to Austria, Australia, Belgium, Canada, Czech Republic, Denmark, Finland, France, Greece, Great Britain, Holland/Netherlands, Hungary, Germany, Greenland, Iceland, Ireland, Israel, Italy, Japan, Mexico, Norway, Portugal, Poland, Slovakia, Spain, Sweden, Switzerland
Shipping to Other CountriesJonRocket.com generally ships orders the same or next business day. Orders shipped outside the US may take longer. We will email you to inform you of any delays in shipping your order.
We usually ship using USPS, but other methods are used when appropriate.
For orders shipped to Canada we charge a standard shipping and handling fee of $54.00 per order.
For orders to Mexico we charge a standard shipping and handling fee of $59.00 per order.
For orders to Austria, Australia, Belgium, Canada, Czech Republic, Denmark, Finland, France, Greece, Great Britain, Holland/Netherlands, Hungary, Germany, Greenland, Iceland, Ireland, Israel, Italy, Japan, Mexico, Norway, Portugal, Poland, Slovakia, Spain, Sweden, or Switzerland we charge a standard shipping and handling fee of $71.00 per order.
If the actual cost to ship your order is significantly more than the standard shipping and handling fee, we will invoice you for the difference and wait for the payment before we ship your order. You will, of course, be given the option of cancelling or changing the order if you wish.
If the actual cost to ship your order is significantly less than the standard shipping and handling fee, we will ship your order and refund you the excess shipping charge that we collected. Generally, we will not charge you more than $5.00 more than the actual cost to ship the package.
Please Contact Us before placing an international order if you would like an estimate of what the actual shipping charges will be.
Your order may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches your country. These additional charges are your responsibility.
Most orders to Canada are shipped by USPS using Priority Mail International. For shipments to Canada, this means you will not have to pay the customs brokerage fee to the carrier.
Large orders, or orders for large or heavy items may have to be shipped by UPS or Fedex. We will notify you in advance if your order will require shipping by UPS or Fedex.
In any case, you will be responsible for any customs brokerage fees the carrier charges.
Items purchased on this web site can only be shipped to the countries listed above. Please Contact Us if you live in another country and wish to place an order.
Returns Policy
If you receive a defective product or one damaged during shipping, please contact us at sales@jonrocket.com before you attempt to return the merchandise. We will instruct you how to package and return the product for replacement. We will usually send you a pre-paid shipping label to use for the return.
JonRocket.com accepts returns of unopened, unused, and untested items within 30 days of the order being shipped. This means that an item must be in "sellable as new" condition.
Because of shipping regulations, motors and Quest igniters are not returnable by the customer. Therefore, all sales of motors and Quest igniters are final.
We reserve the right to charge a restocking fee of up to 25% on returns of opened or used products. Additional fees may apply if the item is not returned in its original packaging or is not complete. In any case, shipping and handling charges are non-refundable.
US Regulations
Model rocketry is a legally permitted activity in every state in the
U.S. However, the following states have laws and regulations that specify certain
age or permit requirements.
CALIFORNIA
In California one must be at least 14 years of age to purchase model rocket engines through size D and must be 18 years of age to purchase larger model rocket engines. Children as young as 12 years of age may receive and use model rocket engines under adult supervision while participating in a bona fide educational program. Permission of the landowner or local fire marshal may be required before launching. Many areas have pre-approved launch sites and times.
NEW JERSEY
In New Jersey one must be at least 14 years of age to purchase model rocket engines through size C and must be 18 years of age to purchase larger model rocket engines. Children as young as 12 years of age may launch model rocket engines under adult supervision while participating in a bona fide educational program.
RHODE ISLAND
In Rhode Island one must be at least 16 years of age to purchase and use model rocket engines through size F.
NORTH DAKOTA
In North Dakota one must be at least 10 years of age to purchase model rocket engines through size D and must be 14 years of age to purchase larger model rocket engines. Verbal or written authorization of the local fire marshal and landowner are required before launching.