Shipping Within the United States

JonRocket.com generally ships orders within three business days. Some orders, especially special requests, large orders, and orders including motors or out-of-stock (extended processing time) items, may take longer. We will try to email you to inform you of any delays in shipping your order.

If you need to receive your order by a specific date, please order as early as possible to ensure delivery by that date.

We usually ship using USPS, but other methods are used when appropriate.

We offer free shipping for orders of $50 or more (not including shipping or taxes). For orders totaling less than $50, we charge a fixed shipping and handling fee of $10.95 per order.

Motors may only be shipped to the US and all orders containing motors ship only by "Surface Mail."

Shipping Outside the United States

Shipping to  Canada

For orders shipped to Canada our website collects a standard shipping and handling fee of $60.00 per order.

If the actual cost to ship your order is significantly more than the standard shipping and handling fee, we will invoice you for the difference and wait for the payment before we ship your order. You will, of course, be given the option of cancelling or changing the order if you wish.

If the actual cost to ship your order is significantly lower than the standard shipping and handling fee, we will ship your order and refund you the excess shipping charge that we collected. Generally, we will not charge you more than $15.00 above than the actual cost to ship the package.

Please Contact Us before placing an international order if you would like an estimate of what the actual shipping charges will be.

Your order may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches your country. These additional charges are your responsibility.

Most orders to Canada will be shipped by USPS using Priority Mail International which does not require any brokerage fees.

Shipping to  Mexico

For orders shipped to Mexico our website collects a standard shipping and handling fee of $72.00 per order.

If the actual cost to ship your order is significantly more than the standard shipping and handling fee, we will invoice you for the difference and wait for the payment before we ship your order. You will, of course, be given the option of cancelling or changing the order if you wish.

If the actual cost to ship your order is significantly lower than the standard shipping and handling fee, we will ship your order and refund you the excess shipping charge that we collected. Generally, we will not charge you more than $15.00 above than the actual cost to ship the package.

Please Contact Us before placing an international order if you would like an estimate of what the actual shipping charges will be.

Your order may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches your country. These additional charges are your responsibility.

Most orders to Mexico will be shipped by USPS using Priority Mail International which does not require any brokerage fees.

Shipping to  Austria, Belgium, United Kingdom, France, Germany, Greenland, Iceland, Ireland, Italy, Norway, Netherlands, Denmark, Poland, Spain, Sweden, Switzerland, Finland, Portugal, Israel, Greece, Japan, Australia, New Zealand, Singapore

For orders shipped to the countries listed above our website collects a standard shipping and handling fee of $88.00 per order.

If the actual cost to ship your order is significantly more than the standard shipping and handling fee, we will invoice you for the difference and wait for the payment before we ship your order. You will, of course, be given the option of cancelling or changing the order if you wish.

If the actual cost to ship your order is significantly lower than the standard shipping and handling fee, we will ship your order and refund you the excess shipping charge that we collected. Generally, we will not charge you more than $15.00 above than the actual cost to ship the package.

Please Contact Us before placing an international order if you would like an estimate of what the actual shipping charges will be.

Your order may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches your country. These additional charges are your responsibility.

Most orders will be shipped by USPS using Priority Mail International which does not require any brokerage fees.

Shipping to Other Countries

Items purchased through this web site can only be shipped to the countries listed above. Please Contact Us if you live in another country and wish to place an order.

Returns Policy

If you receive a defective product or one damaged during shipping, please Contact Us before you attempt to return the merchandise. We will instruct you how to package and return the product for replacement. We will usually send you a pre-paid shipping label to use for the return.

JonRocket.com accepts returns of unopened, unused, and untested items within 30 days of the order being shipped. This means that an item must be in "sellable as new" condition.

Because of shipping regulations, motors and Aerotech or Quest igniters are not returnable by the customer. Therefore, all sales of motors and Aerotech or Quest igniters are final.

We reserve the right to charge a restocking fee on returns of opened or used products. Additional fees may apply if the item is not returned in its original packaging or is not complete. In any case, shipping and handling charges are non-refundable.

US Regulations

Model rocketry is a legally permitted activity in every state in the U.S. However, the following states have laws and regulations that specify certain age or permit requirements.

CALIFORNIA

In California one must be at least 14 years of age to purchase model rocket engines through size D and must be 18 years of age to purchase larger model rocket engines. Children as young as 12 years of age may receive and use model rocket engines under adult supervision while participating in a bona fide educational program. Permission of the landowner or local fire marshal may be required before launching. Many areas have pre-approved launch sites and times

NEW JERSEY

In New Jersey one must be at least 14 years of age to purchase model rocket engines through size C and must be 18 years of age to purchase larger model rocket engines. Children as young as 12 years of age may launch model rocket engines under adult supervision while participating in a bona fide educational program

RHODE ISLAND

In Rhode Island one must be at least 16 years of age to purchase and use model rocket engines through size F

NORTH DAKOTA

In North Dakota one must be at least 10 years of age to purchase model rocket engines through size D and must be 14 years of age to purchase larger model rocket engines. Verbal or written authorization of the local fire marshal and landowner are required before launching.